Everything you do in Henkan Chat happens inside an organisation: your company's people share its connectors and its request limit. Your conversations and flows stay private to you until you share them.
How you join an organisation#
You never create an organisation yourself. The first time you sign in, Henkan Chat puts you in the right one automatically:
| You are | Organisation |
|---|---|
| Part of a Henkan client | Your company's organisation, as set up by Henkan. Henkan decides in Henkan Account who is its owner and who is a member. |
| A Henkan & Partners consultant | The Henkan & Partners organisation. Henkan can also add you to a client's organisation so you can work with its tools. If you are one of a client's Henkan referents (set on the client's page in Henkan Account), you are also an owner of that client's organisation, and you leave it when you are no longer a referent. |
| Invited to the Acme demo | The Acme demo workspace: fictional data, a small daily limit and a nightly reset. |
| Allowed without a company | A personal organisation named after you. If Henkan later links you to a company, your conversations, connectors and flows move into the company's organisation. |
If Henkan Chat cannot reach Henkan Account the first time you sign in, it shows Your organisation is not ready yet. Select Try again a moment later.
Switch organisation#
If you belong to two or more organisations, the Henkan logo at the top of the sidebar opens an Organisation section, and the line under the logo shows the one you are in, for example Chat · Maison Exemple.
- Open the menu Select the Henkan logo at the top of the sidebar.
- Pick an organisation The Organisation section shows them all, with a check mark next to the current one.
- Keep working The sidebar now lists your conversations in that organisation, and the Connectors, Flows and usage pages show that organisation's.
Henkan Chat remembers your choice on this browser. If you lose access to the organisation you picked, you are taken back to the first organisation you joined. Opening a link to one of your conversations switches to its organisation.
What is shared and what stays private#
| Who sees it | |
|---|---|
| Conversations and messages | Only you, inside the organisation where you started them, unless you share them with colleagues from your company. |
| Flows | Only you, inside the organisation where you created them, unless you share them. They use that organisation's connectors; a colleague who runs a shared flow uses their own. |
| Connectors | Every member of the organisation can use them in chats and flows. Credentials are never shown to anyone. |
| Personal connections (Slack) | Only you. They act as you, so colleagues and owners never see or use them. |
| Request limit | Shared by the whole organisation. See Usage and limits. |
Owners and members#
| Role | Can do |
|---|---|
| Owner | Everything a member can, plus connect, rename, sign in again, refresh and disconnect the organisation's connectors, switch tools on or off and choose which tools need approval. |
| Member | Use every connector of the organisation, chat and build flows. Always allow on an approval card runs the tool this time only. |
Roles are decided by Henkan in Henkan Account, for every organisation: client organisations, Henkan & Partners and the Acme demo workspace. Henkan Chat only shows them, with the note Role managed by Henkan, and has no button to change them. Your role is shown at the top of the Connectors page and next to your name at the bottom of the sidebar.
- A role change reaches you without signing out: Henkan Chat checks again when you come back to its tab and every 2 minutes while it is open.
- Every organisation keeps at least one owner. Henkan Account refuses a change that would leave none.
- Henkan referents of a client are always owners of its organisation, whatever their role, and leave it when they are no longer a referent.
- Need to manage connectors? Ask your Henkan contact to make you an owner in Henkan Account.
Henkan administrators manage who belongs to each client organisation in Henkan Account, for example to bring a consultant into a client's organisation. Henkan Chat has no admin pages of its own. Ask your Henkan contact if someone needs to join or leave.
Slack and other AI tools#
Slack and the AI assistants you connect through MCP access use one organisation's connectors and save their conversations there.
If you belong to several organisations, choose which one on the MCP access page, under Organisation for Slack and AI tools. By default it is the first organisation you joined, never the Acme demo workspace unless it is your only one.