DocsOpen Henkan Chat
Account

Your account

Change your avatar, display name, password and interface language, sign out, or delete your account and all its data.

Up to date with v1.5.4Updated 26 October 20262 min read

Change your photo, name, password and language in the My account window. Open it from the account menu: your name at the bottom of the sidebar.

Just above your name you also find your organisation's requests, a Documentation link and the version number, which opens what's new.

The account menu, opened from your name at the bottom of the sidebar.
The account menu, opened from your name at the bottom of the sidebar.
1
My account. Photo, name, password, company, language and account deletion.
2
Henkan Account. Followed by System status and Documentation.
3
Language. Switches the interface between English and Français.
4
Sign out. Ends your session on this browser.

My account#

The My account window.
The My account window.
1
Tabs. Profile, Sign-in, Your company and Language, with Sign out below.
2
Profile. Your photo, display name and email.
3
Cancel and Save. Apply to the open tab.

Select your name at the bottom of the sidebar, then My account. The address /account opens it too.

TabWhat you can do
ProfileUpload photo (up to 5 MB) or Remove it. Edit your Display name (up to 80 characters, used in greetings and shown in the sidebar). Your Email can't be changed here.
Sign-inWith an email and password: enter your Current password and a New password of at least 8 characters, then confirm it. With Google, there is no password to manage here. This tab also holds Delete my account.
Your companyThe company your access comes from (Henkan consultants see Henkan & Partners · Internal) and its Henkan tools. Access is managed by Henkan; Henkan Account opens the full list.
LanguageEnglish or Français.

Select Save to apply the open tab. Press Escape, select × or click outside the window to close it; Cancel drops what you changed.

Language#

Henkan Chat is available in English and French. Open the account menu and select Language to switch between English and Français; the current one is shown on the right.

You can also pick it in My account › Language and select Save. The choice is saved in your browser. Henkan replies in the language you write in, whatever the interface language.

Switch between Henkan tools#

Select the Henkan. logo at the top of the sidebar, which reads Chat · your organisation underneath. It opens a menu with:

  • Tool: the Henkan tools your company uses (Vision, Chat, Research, Variant), with Chat checked. Select another one to open it in the same tab (each tool has its own sign-in with the same email).
  • Organisation: the organisations you belong to, with a check next to the one you are in. See Organisations.

A section with a single choice is not shown; if your company uses only Chat and you belong to one organisation, the logo is not a menu.

The account menu (your name at the bottom of the sidebar) also has:

  • Henkan Account: the tools open to your team.
  • System status: "All good", or which tool is slow or down. It is checked each time you open the menu, and opens the public status page.

Sign out#

Open the account menu and select Sign out.

Delete your account#

  1. Open My account Select your name at the bottom of the sidebar, then My account, then the Sign-in tab.
  2. Select Delete my account A warning explains what will be deleted.
  3. Confirm Select Delete my account again.
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